Remote work tips
"Remote work tips" is a 5 weeks email self-paced course. The main goal was to equip office employees with remote work skillset.
The course was developed at the beginning of the pandemic to address the need of transferring from on-site work to remote.
Transfer 95% of the office staff to the remote work format within one month as all office employees will learn new procedures.
By the end of this course the learner will be able to:
demonstrate a strong ability in technical literacy, including proficiency with software, a shared calendar, etc
plan and hold online meetings
apply remote management skills
At the beginning of the pandemic, all office employees were encouraged to transfer from on-site work to remote format. None of them have ever had the experience to work remotely as it was not very popular in their country.
So, as an L&D team, we need to support them with instructions to make the following transition smooth and beneficial for them.
We decided to create the email course in a form of learning bites. The employee got an email twice per week with essential information and practice.
I chose the email course format because:
we were able to submit a lot of information without overloading employees
Instructional designer, Subject matter expert, e-learning developer, LMS administrator
L&D manager, HRBP office, Department managers
Office staff, 300+
PowerPoint, Canva, MS outlook, corporate LMS, OneDrive
One-week email campaign announcing the launch of the new course.
5-weeks (10 lessons) email course in a format of learning bites, covering the remote work essentials.
One participant's guide for each lesson.
10 lessons were uploaded to the corporate LMS.
Follow-up campaign with the links to the LMS page with the course.
Employees should not only learn new procedures, but they also need to unlearn old ones. It may require more effort and time than was planned.
External pressure such as the new reality of remote work, and the ambiguity of the pandemic may increase stress factors. It may influence attention, concentration, and ability to learn overall.
Customer Satisfaction Index
Measurements of success
Over 95% of meetings transferred to the online format.
A shared calendar is used to set up 95% of online meetings.
Over 95% of meetings have a goal, plan, and conclusion which is transparent to the participants.
Email campaign before the course was started with all the necessary information: what, when, where, and how the course will be delivered.
Lessons were uploaded to the LMS.
The course was executed.
Follow-up email campaign was held.
Data was collected.
* Unfortunately, I am not able to share this data.
Here is an example of the Participants guide for lesson 3. It was created in ukrainian, therefore I made a section to explain the content of the lesson.
Learning journey map
Every week employees got the email. The letter contained the link to the corporate LMS page with a participants' guide for a particular lesson.
Example of the guide you can find here.
Each guide was created for a certain lesson.
Please, visit the page with project learning materials.